Privacy Policy for Samsung TV Repair Nairobi

Samsung TV Repair Nairobi

Effective Date: 71/01/2026
Website: https://tvrepair.co.ke

Samsung TV Repair Nairobi is committed to protecting the privacy, confidentiality, and trust of our customers. We operate as a specialist, service-based electronics repair business, and the personal information we collect exists solely to support accurate diagnosis, professional repair, and reliable customer communication.

This Privacy Policy explains how we collect, use, store, and protect personal information in the course of providing Samsung TV repair and maintenance services.

1. Business Identity and Service Area

Samsung TV Repair Nairobi operates as a locally based electronics repair business in Nairobi, Kenya. We provide in-person diagnostic, repair, and maintenance services for Samsung televisions through our physical workshop and direct customer engagements.

Our services are provided primarily to customers within Nairobi and surrounding areas. All data handling practices described in this Privacy Policy are designed to support local service delivery, accountability, and after-service support within this geographic scope.

2. Our Privacy Principle

We collect only the information necessary to receive, diagnose, repair, return, and support your Samsung TV. We do not operate as a data-driven, advertising-based, or profiling business.

Customer information is not treated as a commercial asset. It is treated as a service record, held in trust for operational accuracy and continuity.

3. Information We Collect

a) Customer Identification and Contact Information

We may collect:

Full name or preferred name.
Phone number.
Email address, where provided.

This information is collected when you contact us by phone, email, website inquiry, or when you bring a Samsung TV for diagnosis or repair.

The purpose of this information is to:

Link a device to its rightful owner.
Provide repair updates and approvals.
Prevent mix-ups in a shared workshop environment.
Support follow-up or repeat service requests.

b) Device and Technical Service Information

For each Samsung TV handled, we may record:

TV model, size, and series.
Serial number, where relevant.
Reported symptoms and customer observations.
Diagnostic findings and test results.
Parts repaired or replaced.
Service dates and completion status.

These records exist to ensure accurate diagnosis, accountability, and continuity of service. They are not used for surveillance or secondary purposes.

c) Repair-Related Communications

We may retain limited records of repair-related communication, including:

Service confirmations.
Approvals or cost confirmations.
Clarifications related to faults or timelines.

We do not record phone calls, monitor private conversations, or store communication unrelated to service delivery.

d) Website Usage Information

When visiting tvrepair.co.ke, limited technical data may be collected automatically, including:

Browser and device type.
Pages visited.
Approximate location at city level.

This information is used solely for website security, performance monitoring, and understanding which service information customers find useful. It is not used for behavioral advertising or personal profiling.

4. Information We Do Not Collect

We do not collect or request:

National ID or passport details.
Payment card information through the website.
Personal viewing history or app usage from TVs.
Login credentials for streaming or Samsung accounts.
Precise location tracking data.
Biometric or sensitive personal data.

If personal accounts remain logged into a TV at the time of service, customers remain responsible for securing or removing them.

5. Use of Customer Information

Customer information is used strictly for:

Diagnosing and repairing Samsung TVs.
Communicating repair status, costs, and approvals.
Maintaining internal service records.
Supporting after-service inquiries where applicable.

We do not sell, rent, share, or trade customer information for marketing or unrelated commercial purposes.

6. Device Privacy and Customer Content

Modern Samsung TVs may store personal data such as Wi-Fi credentials or streaming applications. Our technicians focus exclusively on hardware and firmware functionality and do not access personal content except where minimal interaction is required for testing.

Customer devices are treated as private property, and personal content is not copied, disclosed, or used.

7. Data Sharing

Customer information is not shared with third parties except where strictly necessary, such as:

Sourcing compatible replacement parts.
Compliance with legal obligations under Kenyan law.

Third parties are not permitted to use customer information for independent purposes.

8. Data Storage and Security

We apply reasonable technical and organizational safeguards appropriate to a physical repair business, including controlled access to service records, careful handling of intake information, and structured storage of devices under repair.

While no system can guarantee absolute security, we take practical steps to prevent unauthorized access, loss, or misuse of customer information.

9. Data Retention

Customer information is retained only for as long as it serves a legitimate service, support, or legal purpose. Records are periodically reviewed and securely discarded or anonymized when no longer required.

10. Customer Rights

Customers have the right to request:

Access to personal information held about them.
Correction of inaccurate details.
Deletion of information, where legally permissible.

Requests can be made using the contact details provided below.

11. Children’s Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Legal Context

Our data handling practices are aligned with the Kenya Data Protection Act, 2019, as applicable to a locally operated service-based repair business.

13. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business operations. Any updates will be published on our website with a revised effective date.

14. Contact Information

For questions or concerns regarding this Privacy Policy or how your information is handled, contact:

Samsung TV Repair Nairobi
📍 St. Ellis House, City Hall Way, opposite High Court Parking, Nairobi CBD
📞 0739 748 941
📧 tvrepairskenya@gmail.com
🌐 https://tvrepair.co.ke