Terms of Service

Samsung TV Repair Nairobi

Effective Date: 17/01/2026
Website: https://tvrepair.co.ke

These Terms of Service govern the repair, diagnosis, and handling of Samsung televisions by Samsung TV Repair Nairobi. By engaging our services, you agree to the terms outlined below.

1. Scope of Services

Samsung TV Repair Nairobi provides:

• Diagnostic assessment

• Repair and maintenance of Samsung televisions

• Replacement or repair of faulty components

• Technical consultation related to Samsung TV faults

We do not guarantee that every TV is repairable. Some faults are uneconomical or technically irreversible.

2. Diagnosis & Quotations

• Diagnosis is performed to identify probable faults based on testing and inspection.

• Repair quotations are provided after diagnosis, not before.

• A quotation is valid only for the specific fault identified at that time.

If additional faults are discovered during repair, the customer will be informed before further work continues.

3. Customer Approval

No repair work proceeds without customer approval of:

• The proposed repair

• The stated cost

Approval may be given verbally, in writing, or via electronic communication (call, SMS, WhatsApp, or email).

4. Repair Outcomes & Limitations

Electronics repair involves inherent risks due to:

• Component aging

• Prior repairs

• Manufacturing tolerances

• Hidden or progressive faults

While we apply professional standards and testing, no repair can be guaranteed to restore a device to brand-new condition.

A successful repair is defined as restoration of the reported fault under normal operating conditions at the time of release.

5. Parts & Components

• Replacement parts may be new or professionally refurbished, depending on availability and cost considerations.

• All parts used are tested and selected for compatibility and reliability.

• Cosmetic differences may occur where original parts are no longer available.

6. Warranty on Repairs

• Warranty (if offered) applies only to the specific repair performed, not the entire TV.

• Warranty does not cover:

  • Physical damage

  • Liquid damage

  • Power surges

  • User misuse

  • Unrelated component failure

Warranty terms are communicated at the time of service.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate fault descriptions

• Removing personal accounts and content where possible

• Collecting repaired TVs within a reasonable time after notification

Devices left uncollected for extended periods may incur storage constraints or risk of reassignment of space.

8. Data & Device Privacy

We do not access or use personal content stored on TVs.
However, customers remain responsible for securing their own accounts and data.

9. Limitation of Liability

Samsung TV Repair Nairobi is not liable for:

• Pre-existing faults unrelated to the reported issue

• Failures caused by power instability after repair

• Loss of data stored on TVs

• Delays caused by parts availability or supplier issues

Our liability is limited to the value of the repair performed.

10. Refusal of Service

We reserve the right to refuse or discontinue service where:

• A device poses safety risks

• A repair is not technically viable

• Customer conduct is abusive or unreasonable

11. Dispute Resolution

We encourage disputes to be resolved through direct communication first.
If unresolved, disputes are governed by the laws of Kenya.

12. Changes to These Terms

These Terms may be updated to reflect changes in business operations or legal requirements. Updated terms will be posted on our website.

13. Contact Information

Samsung TV Repair Nairobi
📍 St. Ellis House, City Hall Way, opposite High Court Parking, Nairobi CBD
📞 0739 748 941
📧 tvrepairskenya@gmail.com
🌐 https://tvrepair.co.ke